Grievance Redressal
Grievance Redressal / Escalation Matrix
All clients are encouraged to reach out for any queries or complaints regarding our services. Please find below the details of our escalation matrix:
Designation | Contact Person Name | Address | Contact No. | Email ID | Working Hours |
Customer Care | Pradeep Carpenter | Indore | 7000452798 | rapradeepcarpenter @gmail.com | 9 to 6 |
Head of Customer Care | Pradeep Carpenter | Indore | 7000452798 | rapradeepcarpenter @gmail.com | 9 to 6 |
Compliance Officer | Pradeep Carpenter | Indore | 7000452798 | rapradeepcarpenter @gmail.com | 9 to 6 |
CEO | Pradeep Carpenter | Indore | 7000452798 | rapradeepcarpenter @gmail.com | 9 to 6 |
Principal Officer | Pradeep Carpenter | Indore | 7000452798 | rapradeepcarpenter @gmail.com | 9 to 6 |
Complaint Data (Annexure – B)
Reporting Period: 2025
Number of Client Complaints
Sr. No | Received From | Pending at End of Last Month | Received | Total Pending | Pending > 3 Months | Avg. Resolution Time (days) |
1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 |
2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 |
3 | Other Sources (if any) | 0 | 0 | 0 | 0 | 0 |
4 | Grand Total | 0 | 0 | 0 | 0 | 0 |
Note: Average Resolution Time is calculated as the total days taken to resolve complaints during the month divided by the number of complaints resolved.
Monthly Complaint Disposal Trend
| Sr. No | Month | Pending Last Month | Received | Resolved | Pending |
| 1 | Jan 2025 | 0 | 0 | 0 | 0 |
| 2 | Feb 2025 | 0 | 0 | 0 | 0 |
| 3 | March 2024 | 0 | 0 | 0 | 0 |
| 4 | April 2025 | 0 | 0 | 0 | 0 |
| 5 | May 2025 | 0 | 0 | 0 | 0 |
| 6 | June 2025 | 0 | 0 | 0 | 0 |
| 7 | July 2025 | 0 | 0 | 0 | 0 |
Annual Complaint Disposal Trend
Sr. No | Year | Pending Last Year | Received | Resolved | Pending |
1 | 2024-25 | 0 | 0 | 0 | 0 |
Client Queries and Complaints
Client queries and complaints may arise due to service-related issues or lack of clarity in communication. These may include delays, insufficient responses, or unsatisfactory behaviour from staff.
Clients can register their complaints or seek clarification through the following channels:
- Email: rapradeepcarpenter@gmail.com
Postal Mail: 364 A shri krishna enclave, Panchderiya, Indore 453551
In case a response is not received within 10 business days, clients may escalate the issue by writing to the Research Analyst at rapradeepcarpenter@gmail.com. A reply will be provided within 10 business days of escalation.
Further Escalation
If you are not satisfied with the resolution, you may file a complaint with SEBI at https://scores.sebi.gov.in or via the SCORES mobile app.
Additionally, as per SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, you may use the Online Dispute Resolution (ODR) Portal for conciliation or arbitration:
“Investment in securities market are subject to market risks. Read all the related documents carefully before investing.”
Disclaimer
“Registration granted by SEBI , Enlistment by bse and certification from NISM in no way guarantees the performance of the intermediary or provides assurance of returns to investors.”